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TEAM Solutions

Add your confirmation numbers

Enter your hotel's confirmation number for each reservation on the rooming list. Guests get your number by email once every room on their booking has one.

For hotels
  • Front desk
Updated

Step by step

  1. Step 1: Open the rooming list

    Events

    Open Events, then click Rooming List on the event card.

  2. Step 2: Click the pencil next to Hotel Conf #

    Every active reservation has a Hotel Conf # field with a pencil to edit it.

  3. Step 3: Enter your number and save

    Type the confirmation number from your own system and save it. The reservation status changes to Confirmed by hotel.

  4. Step 4: Re-confirm flagged rows

    If a guest changes their dates or details after you confirmed, the row asks you to re-confirm. Update your system, then click Confirm number, or edit the number if it changed.

Why your number matters

Guests book through TEAM Solutions, so until you load them into your own system, the front desk may not find them by name. Your confirmation number closes that gap: once you enter it, the guest gets it by email and brings it to check-in.

How the guest email works

A booking can include several rooms. The guest is emailed when every room on their booking has your number, in one email that lists each room with our confirmation number and yours. If a room is changed later and you re-confirm it, the guest gets a fresh email.

Common questions

Does the order matter?

No. Enter numbers in any order, before or after you export the CSV.

When does the guest hear from us?

Once every room on that guest's booking has your number, we email the guest your confirmation numbers. The email asks them to bring a confirmation number and a photo ID to the front desk.

A row asks me to re-confirm. What changed?

The guest changed their dates or guest details after you confirmed, and the row says which. Update your system, then click Confirm number. Once every room on the booking is confirmed again, the guest gets a fresh email with your numbers.

I entered the wrong number. How do I fix it?

Click the pencil, correct it and save. If the guest was already emailed your number, a correction does not send a second email, so contact support if the guest needs the new number before arrival.

Who can enter confirmation numbers?

Anyone with a login at your hotel, whatever their role.

Why can't I edit a cancelled reservation?

Cancelled and no-show reservations are closed, so their confirmation number can no longer be changed.

Still stuck?

Call or email our support team.

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