Hotels help
From your first RFP to the last reconciled stay: guides for sales, the front desk and accounting.
New to TEAM Solutions?See how it works for hotels
Get started
- Join your hotel on TEAM SolutionsAccept your invitation to join the hotel profile already set up for you, or request access when your hotel is already on TEAM Solutions.
- Admin
- Sales
- Confirm a pre-built property profileWhen your profile was set up from public information, check the basics, room types, photos and amenities, then confirm to go to your RFP.
- Admin
- Sales
- Set up room types, photos, amenities and taxesKeep your profile current: room types are what you can offer on RFPs, and your tax rates set the first-night tax guests prepay.
- Admin
- Sales
- Accounting
- Contacts, users and who gets which emailKeep the primary contact who gets RFP and rooming emails current, add your front desk to those emails, and invite coworkers who log in.
- Admin
- Front desk
Answer RFPs
- Answer an RFPMatch the requested rooms to your room types, set quantities and rates, respond to the requested terms, and submit your proposal or decline.
- Sales
- Counteroffers and revising your proposalAccept, counter or reject a counteroffer from TEAM Solutions, and fix a wrong room count or rate before your proposal is accepted.
- Sales
Contracts
- Sign your contractTEAM Solutions signs first, then your hotel's registered signer signs in the signing window. Here is what to do if the window will not load.
- Sales
- Admin
- Change a signed contractRequest an amendment to change room counts, the cancellation window or contract terms. Approved changes go out as an addendum for both signatures.
- Sales
During the event
- Your rooming listSee every reservation for your event from the moment a guest pays, with what is due at check-in, loyalty numbers and a CSV export.
- Front desk
- Sales
- Add your confirmation numbersEnter your hotel's confirmation number for each reservation on the rooming list. Guests get your number by email once every room on their booking has one.
- Front desk
- Rooming emails and your booking cutoffWhich emails your contacts get during the event, when online booking closes, and when the full rooming list arrives.
- Front desk
- Sales
- Check in TEAM Solutions guestsWhat the guest shows at the desk, what you collect, and how the first night is already paid through TEAM Solutions.
- Front desk
Get paid
After the event
Still stuck?
Call or email our support team.
- Call 1-866-588-7774
- Email support@teamsolutions.io
- Monday to Friday, 9am to 5pm ET