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Clear your action items

Action Items lists what is waiting on your office: events to select for, missing contacts, profiles awaiting validation and unanswered RFPs.

For national sales officesUpdated

Open Action Items. The page lists everything waiting on your office across all events, in up to four groups. A group shows only when it has something in it, and every row has a button that opens its event. When all four are empty, the page says All clear.

Events awaiting your selection

Events your office has been sent that have not started, where nobody in your office has put properties forward yet. Click Select properties to open the event. See Put properties forward for an event.

Activations missing contact info

Properties put forward for an event whose activation has no working contact email, so the property cannot be invited yet. If the property is still in the event's off-platform list, pick it again and submit with a working email. Otherwise call or email us with the right contact.

Profiles awaiting validation

Properties whose profile is built, waiting on the hotelier to confirm it. Each row says Profile built (the invite has not gone out yet) or Hotelier invited. A nudge from you speeds this up. The row leaves the list when the hotelier confirms the profile.

RFPs unanswered by your hotels

Your chain's hotels that received an RFP and have not submitted a proposal, with whether the hotel has viewed it, when it was invited and when it is due. A row past its due date says how many days overdue it is. Nudge the hotel, or answer the RFP for it. See Respond to RFPs for your chain's hotels.

Common questions

What do I do about a missing contact?

The property's invite cannot go out until it has a working email. If the property is still in the event's off-platform list, tick it again, continue, enter a working email and submit: that replaces the stored contact. If it is no longer in that list, call or email us with the right contact.

Read: Put properties forward for an event

What does awaiting validation mean?

The property's profile is built and its hotelier has not confirmed it yet. They confirm it in a short wizard when they first sign in. The property stays in this group until they do, even if they skipped the wizard to answer the RFP.

Read: What happens after you submit

A chain hotel has not answered its RFP. What can I do?

Nudge the hotel, or answer it yourself: as the chain office you can respond for any of your chain hotels from RFPs. The row leaves once the hotel submits a proposal or declines, or once the event is completed.

Read: Respond to RFPs for your chain's hotels

What is the number next to Action Items in the menu?

The count of open items across all four groups. It disappears when nothing is waiting on your office.

Still stuck?

Call or email our support team.

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