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TEAM Solutions

Find and manage your reservation

Open your reservation from your confirmation email, or look it up with your confirmation number and email, to see details, receipts and options.

For guests and familiesUpdated

Step by step

  1. Step 1: Use the button in your confirmation email

    With one room, Manage Booking opens your reservation directly. With several rooms, Manage Bookings opens the lookup page, where you enter one room at a time. The hotel confirmation email has a button that works the same way.

  2. Step 2: Or look it up

    On the Manage Your Reservation page, enter the confirmation number (it starts with TS-) and the email of the guest in that room or of the person who booked, then click Find Reservation.

  3. Step 3: See what you can do

    Your reservation page shows your stay, the guest details and what you paid. Edit Details, Change Dates, Cancel Reservation and View Receipt appear when your booking allows them.

Look up a reservation

Look up your reservation with its confirmation number and email. No account or password is needed.

Each room has its own confirmation number, so each room opens on its own page. To switch rooms, use Look Up Another Reservation at the bottom of the page.

What your reservation page shows

  • Stay Details: the hotel and room type, check-in and check-out dates, nights and guests.
  • Guest Information: the guest's name, email, phone, rewards number and special requests.
  • Payment Summary: Paid at Booking, a View Receipt link, and Estimated Due at Hotel.
  • Your free-cancellation deadline, while free cancellation is still available, and the cancellation policy.

What you can change online

Common questions

What if I lost my confirmation email?

If you have your confirmation number, look up your reservation with it and your email. If you are still on the confirmation page after paying, Resend Confirmation sends the email again to the address used to book. If someone else booked your room, the email went to them, so ask them. Otherwise, contact TEAM Solutions support.

Which email do I use to look up my reservation?

Either the email of the guest staying in that room or the email of the person who made the booking. Both work with the same confirmation number.

Where is my confirmation number?

In your booking confirmation email, and on the confirmation page you saw after paying. Each room has its own number, and every number starts with TS-.

It says Reservation Not Found. What now?

Check the confirmation number for typos and make sure it is the number for that room. Then try the other email: the guest's or the booker's. If it still is not found, contact support with the name on the booking.

Can I look up my reservation with the hotel's confirmation number?

No. The lookup uses your TEAM Solutions confirmation number, which starts with TS-. The hotel's own number is for checking in at the front desk.

I booked several rooms. How do I see all of them?

Each room has its own confirmation number and its own reservation page. Your confirmation email lists every number. Open one room, then use Look Up Another Reservation to open the next.

Still stuck?

Call or email our support team.

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