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TEAM Solutions

Your hotel confirmation number and check-in

Your TEAM Solutions confirmation is your proof of booking. The hotel adds its own confirmation number later, and you pay the rest at check-in.

For guests and familiesUpdated

Step by step

  1. Step 1: Keep your confirmation email

    It has your TEAM Solutions confirmation number for each room, starting with TS-. It is your proof of booking until the hotel adds its own number.

  2. Step 2: Watch for the hotel's confirmation

    When the hotel has added its own confirmation number for every room under your email, you get an email saying the hotel confirmed your booking, with the hotel's numbers. Save it for check-in.

  3. Step 3: Check in at the hotel

    At the front desk, give the hotel's confirmation number and a photo ID. Then pay for your remaining nights, their taxes and any hotel fees. Your first night is already paid.

Two confirmation numbers

  • Your TEAM Solutions confirmation number starts with TS-. You get it as soon as you pay, one per room. Use it to look up, change or cancel your reservation.
  • The hotel's confirmation number comes later, from the hotel's own system. Use it at the front desk.

Why the front desk may not find you yet

The hotel can see your booking on its TEAM Solutions guest list as soon as you pay. It also gets an email each day with any new bookings, and its final list the morning after booking closes at that hotel. Your confirmation email says when that is, when the date is known.

Until the hotel enters your booking into its own system and adds its confirmation number, the front desk may not find you by name. Your TEAM Solutions confirmation email is your proof of booking in the meantime.

At check-in

  • Give the hotel's confirmation number and a photo ID.
  • Your first night is already paid.
  • Pay for your remaining nights, their taxes and any hotel fees. See What you pay now and at the hotel.

Common questions

The front desk cannot find my reservation. What should I do?

That can happen until the hotel enters your booking into its own system. Show your TEAM Solutions confirmation email: it is your proof of booking, and the hotel can see your booking on its TEAM Solutions guest list. If the desk still cannot find you after you have the hotel's confirmation number, contact support.

When do I get the hotel's confirmation number?

When the hotel has entered its number for every room booked under your email, one email goes out with the hotel's numbers. If you booked rooms for other guests, each guest gets the hotel's number for their own room.

Will I get a reminder before my stay?

No separate reminder email is sent before your stay. Keep your confirmation email, and the hotel's confirmation email once it arrives.

I changed my booking after the hotel confirmed it. What happens?

If you changed your dates, the guest name or the number of guests, the hotel confirms your room again, and you get the hotel confirmation email again once it does.

What do I pay at the front desk?

Your remaining nights, their taxes and any hotel fees, such as a resort fee. Your first night was paid when you booked. Your reservation page shows an estimate under Estimated Due at Hotel.

Read: What you pay now and at the hotel

Who do I ask about my stay at the hotel?

Questions about the stay itself go to the hotel directly. Questions about your booking, a change, a cancellation or a refund go to TEAM Solutions support.

Still stuck?

Call or email our support team.

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